Privacy Policy

Last updated: 5 July 2025

Who We Are

Creative Crow Ltd (“we”, “us”, or “our”) is a UK-based software and automation company. We design and build apps and smart automations to help businesses run more efficiently.

Our registered address is:
Creative Crow Ltd
210 Green Lanes
London, N4 2HA
United Kingdom

Contact us at: support@creativecrow.io

What This Policy Covers

This Privacy Policy explains how we collect, use, and protect your personal data—particularly when you authorise one of our apps to access your Google account or similar services via OAuth (such as Gmail, Google Calendar, etc.).

This includes apps and services developed by Creative Crow Ltd for clients, typically using our automation infrastructure (e.g. n8n).

The Data We Collect

  • Your name and email address
  • OAuth access tokens and refresh tokens
  • Profile information from the connected service (e.g. Gmail metadata or calendar events)
  • Any data that the OAuth scopes you approve give us access to (e.g. inbox message summaries or contacts)
  • Usage analytics and behaviour data (via PostHog)

We do not collect your passwords.

How We Use Your Data

  • With your explicit consent (via OAuth flow)
  • To perform automations you’ve requested or authorised
  • To improve the user experience, debug issues, and understand app usage patterns via analytics
  • On behalf of our clients, if you are using one of our tools built for a business or service provider

We do not use your data for advertising, resale, or profiling beyond necessary operational analytics.

Analytics & Tracking

We use PostHog, a privacy-focused analytics platform, to collect information about how users interact with our applications. This helps us understand performance, improve features, and fix bugs.

PostHog is configured to avoid storing personally identifiable information unless explicitly required and minimised where possible.

Who Has Access

Your data is only accessible to:

  • The automation systems and services built and operated by Creative Crow Ltd
  • Our authorised team members
  • The client (if you're using an app built for a business or service provider)

We never sell your data or share it with third parties except where legally required.

Data Security

We take appropriate security measures to protect your data:

  • OAuth tokens are encrypted at rest
  • Access is restricted to authorised personnel
  • Our infrastructure is monitored and kept up to date with security patches

Your Rights (under UK GDPR)

As a UK resident, you have the right to:

  • Access a copy of your personal data
  • Request correction or deletion of your data
  • Withdraw consent at any time by disconnecting the app
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To make a request, email privacy@creativecrow.co.uk.

Data Retention

We keep access tokens and other connected account data only as long as necessary to provide the service.

Analytics data is stored for a limited time and reviewed regularly. If you stop using the service or request deletion, we will remove your data within 30 days.

Google API Services Disclosure

Creative Crow Ltd's use of information received from Google APIs adheres to the Google API Services User Data Policy , including the Limited Use requirements.

Changes to This Policy

We may occasionally update this policy. If we make significant changes, we’ll notify affected users through the app or by email.